Privacy Policy

This policy explains how Integ Connect (Pty) Ltd (registration number 2026/809892/07) ("Integ Connect", "we", "us") collects, uses and protects personal information, in line with the Protection of Personal Information Act 4 of 2013 ("POPIA").

1. Who is responsible

Integ Connect (Pty) Ltd is the responsible party for personal information collected through integconnect.co.za, book.integconnect.co.za, our AI assistant Neo, and our forms, calls and messages.

Information Officer: Mike van Rensburg
Email: [email protected]
Address: 67 Tony Crescent, Gordon's Bay, Cape Town, 7140, South Africa

2. What we collect

Contact details you give us: name, business name, email, mobile/WhatsApp number, website.
Enquiry and booking details: what you tell us in forms, the demo preparation form, and when you book a session.
Conversations with Neo: chat messages, and audio or video calls you choose to start with our AI assistant, including recordings and transcripts.
Technical information: IP address, browser and device type, pages visited, and how you arrived at our site (through cookies and similar tools).
Billing information if you become a client. Card payments are processed by our payment providers; we do not store full card numbers.

3. Why we use it

To respond to your enquiry, prepare for and run your demo or working session.
To send appointment confirmations and reminders by email, SMS or WhatsApp where you have agreed to this.
To provide, support and bill for our services if you become a client.
To improve Neo and our website, including reviewing anonymised conversations to understand what visitors ask.
To send you marketing about our own services, only where you have opted in or are an existing client. You can unsubscribe at any time.
To meet legal and accounting obligations.

We rely on your consent, the steps needed to provide services you ask for, our legitimate business interests, and legal obligations, as permitted by section 11 of POPIA.

4. Who we share it with

We do not sell personal information. We share it only with service providers (operators) who help us run our business and who are bound to keep it secure and confidential, for example:

our CRM, booking and messaging platform (HighLevel / LeadConnector);
our AI assistant and voice/video technology providers;
Google (calendar and video meetings);
email and SMS delivery providers;
payment providers (such as PayFast and Stripe);
hosting and analytics providers.

We may also disclose information where the law requires it.

5. Information sent outside South Africa

Some of these providers store or process data outside South Africa, including in the United States and the European Union. Where this happens, we take reasonable steps to ensure the recipient is subject to laws, binding agreements or policies that give protection substantially similar to POPIA, as required by section 72.

6. How long we keep it

We keep personal information only as long as needed for the purposes above, or as required by law (for example, financial records). Enquiries that do not become clients are deleted or anonymised when no longer needed.

7. How we protect it

We use reasonable technical and organisational measures, including access controls, encrypted connections and reputable providers. If we become aware of a security compromise affecting your information, we will notify you and the Information Regulator as POPIA requires.

8. Your rights

You may ask us to confirm what personal information we hold about you, request access to it, correct or delete it, object to its processing, or withdraw consent at any time. Reply STOP to any SMS to stop text messages, or use the unsubscribe link in any email. To make a request, email [email protected].

If you are not satisfied with our response, you may complain to the Information Regulator (South Africa): inforegulator.org.za.

9. Cookies

Our website uses cookies and similar technologies to keep it working, to understand how it is used, and to measure our marketing. You can block or delete cookies in your browser settings; some features may not work without them.

10. Changes

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.