Get found
Local SEO & Google Maps
Show up in the Google Maps pack and "near me" searches across the suburbs you serve.
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Reputation & Reviews
More five-star reviews. Fewer surprises.
South Africans check reviews before they call, whether that's on Google, Facebook or Hellopeter. We make sure happy customers leave them and unhappy ones are handled fast.
Included from Tier 2 (Growth) See plans and pricing
Why it matters
Your reviews are your first sales conversation.
Before anyone phones a builder in Somerset West or books a spa in Umhlanga, they read the reviews. A 4.8 with recent reviews wins over a 4.2 with old ones almost every time.
Most happy customers never leave a review because nobody asks at the right moment. Most bad reviews get worse because nobody replies quickly.
Serving businesses in Cape Town, Johannesburg, Pretoria, Durban, Gqeberha, Bloemfontein, East London, Polokwane, Mbombela and everywhere in between.
How we build your reputation
Ask at the right moment
Automatic WhatsApp, SMS or email review requests right after a job or purchase, when customers are happiest.
Monitor everywhere
Alerts for new reviews on Google, Facebook, Hellopeter and industry sites.
Reply well, quickly
Professional replies drafted for you, with a fast escalation path for complaints.
Connected to Neo
Happy customers start with fast answers.
Many bad reviews start with "nobody got back to me". Neo answers every enquiry within seconds, which removes the most common complaint before it happens.
Our process
How we work, step by step.
01
Reputation audit
Your ratings and review volume on each platform, compared with competitors.
02
Review request setup
Automated requests linked to your bookings or sales.
03
Monitoring
Alerts for every new review.
04
Response playbook
Reply templates and an escalation path for complaints.
05
Showcase
Best reviews featured on your website and social media.
06
Monthly reporting
Rating, volume and sentiment trends.
Deliverables
What you get
- Reputation audit across Google, Facebook and Hellopeter
- Automated review requests by WhatsApp, SMS or email
- Review monitoring and alerts
- Drafted replies to reviews
- Review widget for your website
- Monthly reputation report
Measuring results
How we'll measure your results
Baseline first
We record where you stand before we start, so progress is measured, not guessed.
Plain-English monthly report
What we did, what changed and what's next, without jargon.
Enquiries, not just clicks
We track calls, WhatsApps, bookings and sales, because that's what pays.
A named person
You deal with a real person who knows your business, not a ticket queue.
Questions
Reputation questions, answered.
Can you remove bad reviews?
We can't delete genuine reviews. We can report reviews that break platform rules, help you reply professionally and bury the occasional bad one under a steady flow of good ones.
Is it allowed to ask customers for reviews?
Yes, asking is fine. Offering rewards for reviews or only asking customers you know are happy goes against Google's rules, so we don't do that.
Do you cover Hellopeter?
Yes. We monitor Hellopeter and help you respond, because many South African consumers check it before buying.
How quickly will our rating improve?
Most businesses see new reviews within the first few weeks of automated requests. How fast the average moves depends on how many reviews you already have.
Related services
Works well with
Done for you
Social Media Marketing
Strategy, content and paid social that turns attention into enquiries for South African businesses.
Learn more →Done for you
Email Marketing
Automated email journeys, newsletters and win-back campaigns that nurture leads and bring customers back.
Learn more →
Ready when your customers are
Let Neo answer your next enquiry.
Book a 20-minute demo. We'll show you Neo handling the questions your customers actually ask, and give you a fixed quote in rand.